- CLUB RCI
Club RCI Privacy Policy
1. Our Commitment to Your Privacy
Club RCI Privacy Policy is dedicated to safeguarding the privacy of both potential and existing customers. The Club RCI Privacy Policy (the «Privacy Policy») governs the processing of all Personal Data (as defined within the policy) collected through various channels, including our websites, mobile applications, official social media pages, and other online and offline means, as described in detail.
If you choose not to provide the personal information we reasonably require, we may be unable to fulfill your requests for information, goods, or services.
The controller responsible for processing your Personal Data under this Privacy Policy is the Club RCI company located at c/ Ferraz 82, 28008 Madrid, Spain, or via email at compliance@clubrci.es. As the data controller, this company ensures that your Personal Data is processed in accordance with applicable privacy and data protection laws.
2. Personal Data
Personal Data refers to any information or pieces of information that can identify you, either directly or indirectly. Examples include:
- Name and Contact Details: Such as your postal address, email address, and telephone number.
- Account Information: Including username, profile picture, or social media account ID.
- Country of Residence.
- Date of Birth.
- Technical Information: Such as IP address, browser and device data, screen/user name, app usage data, location data, and information collected via cookies, pixel tags, or server logs.
- Preferences: For example, shopping habits or preferred educational courses.
- Company or School Information: Including name and address.
- Payment Information: Such as credit or debit card numbers.
- Medical Information: For instance, details about allergies or other health conditions.
This data helps Club RCI personalize your experience, provide services, and ensure compliance with privacy and data protection laws
How do we collect Personal Data?
Club RCI collects Personal Data in various ways to provide services, improve user experience, and fulfill contractual obligations. These include:
– Directly From You
- Offline: Personal Data is collected when you interact with us directly, such as by contacting customer service, enrolling in a program, or providing information in writing.
- Online: Personal Data is collected when you engage with our online platforms, such as signing up for newsletters, brochures, or enrolling in a program or service.
– Through Technology and Devices
- Cookies: Cookies store data for recordkeeping and other purposes. For detailed information on cookies and how to manage them, visit www.allaboutcookies.org or refer to our cookie policy.
- Mobile Applications: Data is collected when you use our apps, such as usage details, timestamps, and downloaded content, depending on your privacy settings.
- Device Location: If enabled, we collect your device’s physical location to provide personalized location-based content and services.
– From Third Parties
- Corporate Affiliates: Personal Data is shared between Club RCI entities for service delivery, customer support, and contract fulfillment.
- Business Partners: Local sales agents may share your information for promotional or service-related purposes.
- Assistance Providers or Claim Handlers: Data may be received in cases involving insurance claims or related services.
– Other Sources
- Public and Marketing Databases: Personal Data may be obtained from marketing agencies, digital marketing tools, or public records.
- Social Media Platforms: Data is collected from platforms like Facebook, Instagram, and LinkedIn if you connect your social media account with Club RCI or share data through these services.
- Browsing Activity: Information such as IP addresses, device details, browser types, and site activity is collected when you browse our websites, subject to your consent and as detailed in our cookie policy.
By collecting Personal Data from these sources, Club RCI ensures a tailored and efficient service experience while adhering to privacy regulations.
How do we use Personal Data?
Club RCI processes your Personal Data for various purposes to fulfill your requests, enhance services, and provide a personalized experience. These include:
Contractual and Service Delivery Purposes:
- Completing your bookings and providing the programs and services you have requested, including travel insurance coverage.
- Offering customer support and administrative services.
- Ensuring that contractual obligations between you and Club RCI are fulfilled.
Functional and Operational Uses:
- Conducting statistical analyses, monitoring usage levels, and diagnosing server issues to ensure Club RCI programs function smoothly.
- Facilitating contact between you and other users through Club RCI programs, as permitted by the specific program.
- Enabling participation in interactive features like message boards, chats, blogs, and profile pages.
Consent-Based Uses (if you have given your consent):
- Improvement and Personalization: Analyzing usage trends, enhancing services, and tailoring offers and content based on your browsing history or past activities. For example, offers may align with your language preferences, course length, or budget.
- Location-Based Services: Using your device’s physical location to provide personalized services, such as redirecting you to the local Club RCI website in your language or suggesting the nearest Club RCI office.
- Marketing and Promotions: Delivering targeted marketing campaigns and special promotions, for example, via email tools like Salesforce Marketing Cloud. Emails are personalized based on your engagement and always include a clear unsubscribe option.
These uses help ensure that your experience with Club RCI is tailored, efficient, and compliant with privacy standards
How do we share Personal Data?
Club RCI shares your Personal Data with corporate affiliates, business partners, and service providers both within and outside the EEA/Switzerland to ensure seamless service delivery and program management.
Corporate Affiliates: These include local Club RCI companies that promote our services and offer customer support in your country of residence, destination schools that provide ordered services, or principal companies managing other Club RCI programs.
Business Partners: Examples include local sales agents who promote our services, transportation or accommodation providers in your destination, course or activity leaders managing programs, and travel insurance companies arranging your coverage.
Service Providers: These are entities that support operations, such as IT system providers managing customer relations, payment processing, scheduling classes, storing learning results, or marketing tools for automation and analytics.
To ensure data security during international transfers outside the EEA/Switzerland, Club RCI implements safeguards such as standard data protection clauses adopted by the European Commission. Learn more about these safeguards here and here.
Additionally, Personal Data may be shared when deemed necessary for the following reasons:
- To comply with applicable laws or legal processes.
- To respond to requests from public or governmental authorities, including those outside your country.
- To enforce contracts or terms and conditions.
- To protect Club RCI’s operations, affiliates, rights, privacy, safety, or property, as well as that of users or others.
- To pursue legal remedies or limit potential damages.
These measures ensure compliance with privacy regulations while supporting operational and legal requirements.
On what do we base our right to collect and use Personal Data?
Club RCI collects and uses your Personal Data based on the following legal grounds:
Contractual Necessity: We process your data to provide the services or programs you have ordered from us.
Legitimate Interest: We may use your Personal Data for purposes such as marketing programs or services similar to those you have previously purchased from the same legal entity. This use aligns with our role as the service provider.
Explicit Consent for Sensitive Data: When processing sensitive Personal Data, such as information about health, ethnicity, or religious beliefs, we rely on your explicit consent. Learn more about this under “Sensitive Data.”
Specific Consent for Additional Marketing: If we use your Personal Data to send offers or marketing materials beyond what falls under legitimate interest (e.g., promoting services provided by a Club RCI affiliate), we will only do so with your specific consent.
These practices ensure that we process your data responsibly and in accordance with applicable legal requirements.
3. Security
Club RCI implements appropriate organizational, technical, and administrative measures to safeguard your Personal Data. These measures ensure:
- Accuracy and Up-to-Date Information: Personal Data under our control is regularly maintained to remain accurate and current.
- Protection Against Unauthorized Access: Robust protocols prevent unauthorized or unlawful processing of your Personal Data.
- Data Security: Measures are in place to minimize the risk of accidental loss, destruction, or damage to your Personal Data.
These safeguards reflect our commitment to maintaining the security and integrity of your Personal Data.
4. Unsubscribe
If you no longer wish to receive marketing communications from Club RCI, you can easily unsubscribe by using the «unsubscribe» feature in the marketing communication you received, or by contacting us using the details provided in the “Contact Us” section. When making your request, please specify that you wish to stop receiving marketing communications from us.
Please note that changes may not take effect immediately. We will make every effort to process your request as soon as reasonably possible.
5. Third-Party Websites and Services
This Privacy Policy does not cover the privacy practices of third parties, including those of any websites linked to or from Club RCI programmes. The inclusion of a link does not imply endorsement by us or our affiliates. Additionally, if we provide you with access to third-party functionality that allows you to share activities on social media platforms (such as Facebook or LinkedIn), the information you share is governed by the privacy policy of that third party, not this Privacy Policy. We have no control over, nor are we responsible for, any third-party use of your information.
6. Long Do We Store Personal Data?
We retain your Personal Data only as long as necessary to fulfill the purposes for which it was collected or in accordance with legal and industry standards. If further retention is required for legal compliance or the defense of legal claims, we will retain your data as needed.
For marketing purposes, we will retain limited parts of your Personal Data until you withdraw your consent, but no longer than 10 years after your last completed service or programme delivery.
7. If You Are Under the Age of 16
If you are under 16 years of age, please review this Privacy Policy with your parent or guardian to ensure both of you understand it. We do not collect data from children under 16 without parental consent. If we learn that we have collected data from someone under 16 without consent, we will delete the information as soon as possible, and access to Club RCI programmes will be restricted.
8. Sensitive Data
We generally do not seek to collect sensitive Personal Data (e.g., racial or ethnic origin, political opinions, religious beliefs, health, criminal background). However, in certain situations, such as for providing services or processing insurance, we may collect this type of data. In these cases, we will ensure we have your explicit consent to process such data and will protect it accordingly.
9. Updates to This Privacy Policy
Our Privacy Policy may be updated periodically. Any changes will be posted on this page, and we will notify you before implementing significant changes. In some cases, we may ask for your consent before making changes, as required by law.
10. Your Rights
You have the right to:
- Access your Personal Data and request information on how we are using it, at no cost, once per year.
- Receive your Personal Data in a machine-readable format and transfer it to another controller.
- Withdraw consent or object to direct marketing at any time.
- Request a restriction on the processing of your Personal Data or its deletion, though doing so may affect our ability to provide requested services or programmes.
- Correct any inaccurate, incomplete, or misleading Personal Data.
11. Contact Us
If you would like to access the information we hold about you or exercise your rights, please contact us at our office (C/ Ferraz 82, 28008 Madrid, Spain) or email us at compliance@clubrci.es.
If you have concerns about how we handle your Personal Data, you have the right to contact the relevant supervisory authority in your country of residence.
